http://www.documentinstitute.com/index.php/tools/blocks/page_list/rss?bID=1504&cID=128&arHandle=Main Latest news & articles published by The Document Institute. http://www.documentinstitute.com/news/3-keys-turning-workplace-training-bottom-line-results/ While companies may recognise the need for training and invest heavily in it, improved results don’t simply come from sending staff to training courses. Regardless of the type of training or delivery method, workplace training must be focused around the way adults learn and appropriate techniques should be employed.... Tue, 17 Sep 2019 13:39:00 UTC http://www.documentinstitute.com/news/press-release-race-financial-redemption-begins/ The closing of the Hayne Banking Royal Commission in Australia is set to spark a race to regain the trust of customers lost over recent years, as financial institutions scurry to prove they have learnt their lesson and changed their ways.... Fri, 15 Feb 2019 13:44:00 UTC http://www.documentinstitute.com/news/how-ensure-your-customers-read-what-you-send-them/ Just because you've sent it, doesn't mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communications are delivered and effective... Tue, 12 Feb 2019 16:07:00 UTC http://www.documentinstitute.com/news/interviewcould-we-ever-love-banks-again/ I was asked to be interviewed on TripleM's Drive Home with Cliff Reeve after the release of the final report into the Hayne Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry... Tue, 05 Feb 2019 20:35:00 UTC http://www.documentinstitute.com/news/what-banks-must-do-now-rebuild-customer-loyalty/ With the release of the final report from the Hayne Royal Commission, here's just a quick insight about what I feel the banks must now do and a lesson that many organisations can learn from.... Tue, 05 Feb 2019 12:51:00 UTC http://www.documentinstitute.com/news/how-much-your-e-delivery-arrives/ Just because something was sent, doesn't mean that it is always delivered as expected.What is the deliverability of your essential customer communications?... Tue, 09 Oct 2018 12:11:00 UTC http://www.documentinstitute.com/news/are-you-enhancing-or-diminishing-relationship-your-customers/ We all know there is a cost to acquiring a new customer and so many studies in so many industries tell us that it costs 4, 5, 7, even 10 times or more to acquire a new customer when compared to retaining an existing one. Understanding the retention value of your customer and the effectiveness of your customer communication is vital.... Tue, 12 Jun 2018 18:27:00 UTC http://www.documentinstitute.com/news/partnering-success1/ Regardless of the region you are in globally, we continue to hear about industries that are becoming a commodity industry.... Fri, 17 Feb 2017 16:35:00 UTC http://www.documentinstitute.com/news/congratulations-maranello-motorsport-and-cumulo9/ The Document Institute's partner Cumulo9 was front and centre for the Maranello Motorsport Ferrari win of the Bathurst 12 Hour... Fri, 10 Feb 2017 10:07:00 UTC http://www.documentinstitute.com/news/biggest-challenge-moving-e-delivery-australia/ Every year in Australia there are about 2 billion high-volume transaction and other essential documents produced and sent, with more than 75% of this volume still going by traditional physical mail. What is the adoption rate and what are the challenges of moving to e-Delivery?... Mon, 06 Jun 2016 08:32:00 UTC http://www.documentinstitute.com/news/tsunami-alert-largest-postage-increases-ever-will-cost-millions/ The single largest change catalyst in the high-volume personalised customer communication space is about to happen in Australia. Will this tsunami wash over you, or destroy your customer communication budgets and processes?... Tue, 08 Dec 2015 14:31:00 UTC http://www.documentinstitute.com/news/what-cost-impact-you/ The biggest price increases ever! After increases in March and more in October, Australia Post has proposed that the basic postage rate will move from 70 cents to $1 in January!... Mon, 28 Sep 2015 07:11:00 UTC