Our Latest News & Articles
The closing of the Hayne Banking Royal Commission in Australia is set to spark a race to regain the trust of customers lost over recent years, as financial instituti…Read More →
Just because you've sent it, doesn't mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communi…Read More →
I was asked to be interviewed on TripleM's Drive Home with Cliff Reeve after the release of the final report into the Hayne Royal Commission into Misconduct in the B…Read More →
With the release of the final report from the Hayne Royal Commission, here's just a quick insight about what I feel the banks must now do and a lesson that many orga…Read More →
13 Critical Functions All Document Owners Must Know
Over recent years, many document owners have made the decision to bring more of the document composition and production processes in-house for their personalised customer communication.
There are many valid reasons to do this, however the relevant stakeholders’ depth of awareness across these functions is critical.