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How to Ensure Your Customers Read What You Send Them

How to Ensure Your Customers Read What You Send Them

Just because you've sent it, doesn't mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communi…

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What Banks Must Do Now to Rebuild Customer Loyalty

What Banks Must Do Now to Rebuild Customer Loyalty

// Tags: CustomerRetention KillIndifference TrueLoyalty

With the release of the final report from the Hayne Royal Commission, here's just a quick insight about what I feel the banks must now do and a lesson that many orga…

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How Much of Your E-Delivery Arrives?

How Much of Your E-Delivery Arrives?

// Tags: customer communication ccm deliverability e-delivery essential

Just because something was sent, doesn't mean that it is always delivered as expected.What is the deliverability of your essential customer communications?

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Are you Enhancing or Diminishing the Relationship with Your Customers?

Are you Enhancing or Diminishing the Relationship with Your Customers?

We all know there is a cost to acquiring a new customer and so many studies in so many industries tell us that it costs 4, 5, 7, even 10 times or more to acquire a n…

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13 Critical Functions All Document Owners Must Know

Over recent years, many document owners have made the decision to bring more of the document composition and production processes in-house for their personalised customer communication.

There are many valid reasons to do this, however the relevant stakeholders’ depth of awareness across these functions is critical.

Click here to download the white-paper