Welcome to the Document Institute
The Document Institute exists to help transform people and the documents they create through education and consulting.
We work with businesses along every step of the medium to high volume personalised customer communication management (CCM) lifecycle, which includes transactional documents, regulatory and governance documents, and data-driven direct marketing. Everything from data to delivery.
Traditionally a document was "information on paper". Today, the information is the document, regardless of the medium of communication.
Currently, physical printed mail is increasingly supplemented by electronic documents. These not only include emails with a variety formats, links, and attachments - such as PDF files, images, and video - but also personalised landing pages arrived at from mobile apps, personalised URLs (pURLs), scanning QR Codes, and now augmented reality (AR), as well as the continual evolution to incorporate social networks.
The body of knowledge made available by the Document Institute includes all facets of high volume Document Infrastructure. The printers, the printer control languages, document generation software, mail inserter technology, postal rate management, response strategies and mechanisms, resource and campaign management, as well as interfacing with other technologies such as smart phones and the mobile web, all come within our areas of expertise.