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Press Release::The Race for (Financial) Redemption Begins

Press Release::The Race for (Financial) Redemption Begins

// Tags: CustomerRetention TrueLoyalty KillIndifference

The closing of the Hayne Banking Royal Commission in Australia is set to spark a race to regain the trust of customers lost over recent years, as financial institutions scurry to prove they have learnt their lesson and changed their ways.

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How to Ensure Your Customers Read What You Send Them

How to Ensure Your Customers Read What You Send Them

// Tags: CustomerRetention TrueLoyalty deliverability

Just because you've sent it, doesn't mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communications are delivered and effective

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Interview::Could We Ever Love The Banks Again?

Interview::Could We Ever Love The Banks Again?

// Tags: CustomerRetention TrueLoyalty KillIndifference

I was asked to be interviewed on TripleM's Drive Home with Cliff Reeve after the release of the final report into the Hayne Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry

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What Banks Must Do Now to Rebuild Customer Loyalty

What Banks Must Do Now to Rebuild Customer Loyalty

// Tags: CustomerRetention TrueLoyalty KillIndifference

With the release of the final report from the Hayne Royal Commission, here's just a quick insight about what I feel the banks must now do and a lesson that many organisations can learn from.

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How Much of Your E-Delivery Arrives?

How Much of Your E-Delivery Arrives?

// Tags: customer communication ccm deliverability e-delivery essential

Just because something was sent, doesn't mean that it is always delivered as expected.What is the deliverability of your essential customer communications?

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Are you Enhancing or Diminishing the Relationship with Your Customers?

Are you Enhancing or Diminishing the Relationship with Your Customers?

We all know there is a cost to acquiring a new customer and so many studies in so many industries tell us that it costs 4, 5, 7, even 10 times or more to acquire a new customer when compared to retaining an existing one. Understanding the r…

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Partnering for Success

Partnering for Success

Regardless of the region you are in globally, we continue to hear about industries that are becoming a commodity industry.

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Congratulations to Maranello Motorsport and Cumulo9

Congratulations to Maranello Motorsport and Cumulo9

The Document Institute's partner Cumulo9 was front and centre for the Maranello Motorsport Ferrari win of the Bathurst 12 Hour

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The Biggest Challenge for Moving to e-Delivery in Australia

The Biggest Challenge for Moving to e-Delivery in Australia

// Tags:

Every year in Australia there are about 2 billion high-volume transaction and other essential documents produced and sent, with more than 75% of this volume still going by traditional physical mail. What is the adoption rate and what are…

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Tsunami Alert: Largest Postage Increases Ever Will Cost $Millions!

Tsunami Alert: Largest Postage Increases Ever Will Cost $Millions!

// Tags: australia post postage

The single largest change catalyst in the high-volume personalised customer communication space is about to happen in Australia. Will this tsunami wash over you, or destroy your customer communication budgets and processes?

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What is the Cost Impact to You?

What is the Cost Impact to You?

// Tags: australia australia post postage PreSort Letters

The biggest price increases ever! After increases in March and more in October, Australia Post has proposed that the basic postage rate will move from 70 cents to $1 in January!

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13 Critical Functions All Document Owners Must Know

13 Critical Functions All Document Owners Must Know

Over recent years, many document owners have made the decision to bring more of the document composition and production processes in-house for their personalised customer communication. There are many valid reasons to do this, however th…

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