CCM Performance Audit
If you need, create, manage, or deliver high-volume personalised customer communication, you must understand the waste across your business and the awareness levels of your staff and other stakeholders across the Document Production Workflow
CCM & Output Advisory Services
Independent, objective & specialist advice for those who create, manage, and deliver high-volume personalised customer communication
Advise, coach, and guide staff in person or remotely. A great way to extend and expand existing capabilities by using their projects, in their work setting, with their resources
Right hand man to the visionary CEO or other Senior Executive/Manager. This is typically focused around strategic business projects & planning for major business changes around customer communication and document production
Information & Knowledge Management
Ensuring that information within the organisation is managed correctly - whether found on documents or not - is extremely important, but one thing that is often overlooked, is Knowledge Management.
Effective Data Analysis & Usage
Analysing and utilising existing data, as well as determining what data could be obtained, is crucial for creating relevance and value of all data-driven documents
Industry Research & Think Tank
The Electronic Document Systems industry and the greater Printing industry have many intricate niches and complexities, that can be best researched, discussed, and navigated by experts
Logistics & Mail
How documents are created and delivered is different throughout the world, whether within country or cross border, physical or electronic
There are two basic models, both keeping documents that are to be printed - and typically mailed - in an electronic format closer to the point of destination; saving both money and time around the logistics of delivering documents
Whether it is one of these or other Consulting needs you feel our knowledge and experience may be able to assist you with, please Contact us about your Personalised Customer Communication needs.